General Issues

If you are unsatisfied with the quality of your wash, try to let your Washér know before the job is completed. Washérs are happy to go back and fix any areas that they may have missed.

If you are still unsatisfied, you can let us know by giving your Washér a low rating. We’ll contact you right away to find out what went wrong and send over another Washér if necessary.

You can fill out a support ticket in the app to contact a customer service representative at any time.

1. Tap the 3 lines in the top left corner of your screen
2. Tap Support
3. Send us a message describing your experience. A Washe Team member will contact you within 24 hours.